Anonymous
map-marker Summerville, South Carolina

Repair

The Dougie S89 phone that I spent $800 on lasted for about 6 months and all of a sudden. The screen stopped working never been dropped. Never been wet or any of the such. duki has made no attempts to contact me back after I have multiple emails to them because I can never reach anyone On phone.
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Resolved
Richard B Oll

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Verified Reviewer
| map-marker Cambridge, Cambridgeshire

Resolved: S 35 flat battery

Updated by user Jan 21, 2024

Company fixed the issue and I have been provided with apology. amazon refunded after long chats

Original review Dec 21, 2023
it will not charge or turn on just a blue light when charging? tried most things on internet without success
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User's recommendation: dont buy this phone it has flat batteried, there is no way to turn it on and no way to get help from doogee it would seem

AdetokunboAdebayo O

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Verified Reviewer
| map-marker Sutton, Sutton

#DOOGEE9702 need to return the phone back.

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urgent message? This is my second time going back to the post office in different locations. They all say the same thing. Please provide me with a UK return label address. I think you are not ready to refund my money back to me. you are forcing the product on me. I'm going to open a case with you because you failed to provide me with a UK return address. Besides, I may have to cancel the remaining two payments.i'm getting ombudsman involved please do the needful kind regards ade onabajo
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User's recommendation: NOON

Anonymous
map-marker Hollister, California

Added memory for doggie t10e

Updated by user Jan 19, 2024

bad all around

Original review Jan 12, 2024
I can not get a memory chip to add to the tablet, can you help me. Amazon cannot send me the added memory and I want to expand what the tablet can do. My name is Robert Bartel, phone is 831 313 **** please call or email me how can l buy it from you. Thank You
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Anonymous
map-marker Rotherham, Rotherham

Shocking customer service

Scam they are and they are the worst company I have ever dealt with, they lie fake things and cause big issue they wont refund don't buy from this company.
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User's recommendation: Do not buy from them

Euclid Xwf
map-marker Prosser, Washington

Brand new t20 tablet messing up

I had to return the Doogee tablet so no more dealings with them. I was so unhappy the tablet was messed up & couldn't find any help, as it was the tablet I really wanted. I already ordered another tablet, received it, & it works just fine at over double the price which makes me VERY, VERY UNHAPPY. Why doesn't Doogee have people & phone numbers in the United States for customer service & help? That's a DEFINITE, HUGE NEGATIVE on their part.
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User's recommendation: You better pray that whatever you order comes to you in fine, working order because they don't have any help for you in the U.S.

1 comment
Guest

You said it. I'm trying to return a tablet. There's no contact phone number, no online chat, and I've sent 4 emails to different Doogee departments asking for return instructions & refund.

Kaizad M

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Verified Reviewer
| map-marker Dhaka, Dhaka

Network Signal issues when phone is Locked

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Recently purchased a V20 Pro rugged phone. Since the last few days, I'm using it, there is a problem I'm facing. Both Sim cards which I'm using lose the NETWORK signal completely while the phone is Locked, after I unlock the phone the signal returns after 10-20 seconds of waiting. I have already tried reset of network connections, re-starting the phone & also switching off the LTE function however this has not helped to resolve the matter. This is very concerning & a problem as I will not be able to receive incoming calls & messages when the phone is locked. I have also tried using both the sims on another device & it works perfectly fine.
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Pros:
  • Good features & built quality of phone but has operating glitches
Cons:
  • Technical glitches & operating issues with software

Preferred solution: Solution to my problem

JOSEPH L Uyg

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Verified Reviewer
| map-marker Taguig City, National Capital Region

Location of service center in the Philippines

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phone is not charging, may it is the battery, used the phone for 5 years, it needs special tools to open the back
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Pros:
  • Sturdy and waterproofed
Cons:
  • No service center in the philippines

Preferred solution: change the battery of my cellphone

Anonymous
map-marker Lisbon, Lisbon

My phone only worked for 3 month

I bought my IP68 phone from Amazone. It's a very good looking one but, unfortunately, at first: the touch only worked on one side Then, could not make phone calls from it even on a full signal(I was in Africa so, I ignored it. Hopeng it would be different when I returned to UK. Unfortunately, up till today April the 5th 22 I can not make any call out of it. It only works as a TV as it's a fantastic WiFi receiver within 5m. I feel miss led and robed. What do I do?
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User's recommendation: Please do not buy this if you have no history of any successful SP68 usercustomer

Anonymous
map-marker Roubaix, Hauts-De-France

S88 plus dial issue

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Hi I have a s88 plus with android 10 updated may 2021. After last update default phone dialler has a problem : sometimes i should tap on a contact in call history many times for dialling. Because it didn't respond to this tries. But when i install third party dialler app , it hasn't this problem and with fist tap start dialling. And ofcourse I like to use my default dialler because call recording & . . . Please help me what can i do ?
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User's recommendation: Its ok

Josemari L

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Verified Reviewer
| map-marker Zaragoza, Aragon

TECHNICAL PROBLEMS WITH 48 MP CAMERA S96PRO

I bought in Amazon a S96 Pro 2 weeks ago, I received it last Tuesday 10/11/2021 I take pictures and video with the main camera and the images are covered like a "pink" filter.... this is not happening with the macro camera. I may send you picture as example
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Hilel L

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Verified Reviewer

Request for shipping an order from Doogee officiel store

I am a regular customer of Ali Express. I bought a merchandise (phone + smart watch) from Doogee officiel store on September 24, 2021(more than a month), and the clock is ticking. The seller did not ship the order. The seller does not respond to my messages and completely ignores me. This is an uncivilized style. Please I want to ship the order because I need the phone badly. Thanks in advance
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Preferred solution: Deliver product or service ordered

User's recommendation: 813887****126688

Hilel L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Request for shipping an order from Doogee officiel store

I am a regular customer of Ali Express. I bought a merchandise (phone + smart watch) from Doogee officiel store on September 24, 2021( more than a month), and the clock is ticking. The seller did not ship the order. The seller does not respond to my messages and completely ignores me. This is an uncivilized style. Please I want to ship the order because I need the phone badly. Thanks in advance
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Preferred solution: Deliver product or service ordered

User's recommendation: 813887****126688

Brian C Xmd
map-marker Everett, Washington

Compatible with 4g LTE?

At and t is telling me my phone will not be supported on 4g LTE is that true? I want to keep the phone as it survives my work environment.
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Preferred solution: A solution to compatibility issue

Michael D Cmj

I haven't received my phone

I ordered and paid by American express on 4_27_2021. My transaction ID =659012****776313D Mercantil ID is 1J207678J1017**** I called American express and my payment was processed on the 28 of April. I haven't recived any infomation yet. Its supposed to be delivered by DHL . You paid $229.99 USD to HONGKONG DAOGE UNION CO.,LIMITED Create an account with PayPal and activate Return Shipping on Us. Limitations apply. Activate PayPal Now Your purchase details Your Transaction ID: 659012****776313DMerchant Transaction ID: 1J207678J1017**** Purchase Date: April 27, 2021 Payment to: HONGKONG DAOGE UNION CO.,LIMITED payment@***.ccPayment from: syra Cardona travis07naomi@***.com Shipping Address syra Cardona 4724 NW 81st court Ocala, FL 34482, United States Quantity: 1 Item: S86 ID Number: s86 Price: $199.99 USD _ Subtotal$199.99 USD Shipping$30.00 USD Total$229.99 USD You paid using: American Express x-9007 This credit card transaction will appear on your statement as PAYPAL *DAOGEUNIONC. Activate PayPal now PayPal Help &;;; Contact | Security | Apps twitter instagram facebook linkedin PayPal is committed to preventing fraudulent emails. Emails from PayPal will always contain your full name. Learn to identify phishing Please don't reply to this email. To get in touch with us, click Help & Contact. PayPal Customer Service can be reached at 888-221-****. Not sure why you received this email? Learn more Copyright 1999-**** PayPal, Inc. All rights reserved. PayPal is located at 2211 N. First St., San Jose, CA 95131. PayPal PPC002107:1.42:c648fa87b7c41 phone thank you.
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Loss:
$230

Preferred solution: Deliver product or service ordered

Michael L Qjy

Troubleshoot

Troubleshooting my new s9 t6 pro will not connect to Wi-Fi to transfer data from my old phone to my new phone only transferred partial data contacted my service provider Verizon wireless network it is not under and it is on the new phone please help
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Preferred solution: Troubleshooting my s96 pro

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